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Due to COVID-19, there may be temporary delays in processing orders, returns, and customer service requests.
We appreciate your support and encourage everyone to stay safe.

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Due to COVID-19, there may be temporary delays in processing orders, returns, and customer service requests.
We appreciate your support and encourage everyone to stay safe.

Returns & Warranty

RETURNS & EXCHANGES

We are happy to help you return your items purchased on CoalHeadwear.com, if items are in new condition, unworn, with tags, and in original packaging. 

We cannot accept returns of any Face Masks, even if they're still in packaging. We also are not offering returns for orders to Canada at this time.

To begin your return, visit our Returns Request Page.

Our Returns Process

Request a returns at our Returns Request Page, or send an email to shop@coalheadwear.com.

Our team will send a return label, please attach to your securely packaged items and ship back to us.

We'll credit your account once your return is received, minus the cost of return shipping ($3 flat fee).


When we credit your account after receiving your return, we will deduct the cost of return shipping (a $3 flat fee) from your return amount. We are happy to process a return or exchange if you’re not satisfied with your product for any reason, as long as the item is unused and undamaged. Within the first 30 days, we will replace your item or refund the product price, whichever you prefer. After 30 days, we may offer to replace or offer a discount or store credit at our discretion.

Exchanges

For an exchange, please complete your return with instructions above, and then purchase your replacement item as a separate order. Unfortunately at this time, we cannot process your exchange as one transaction. Due to stock availability, we recommend placing your replacement order as soon as possible. 

Warranty

We believe that quality always comes first. At Coal Headwear, we stand behind what we make, and want to ensure you’re satisfied. If you believe your purchase has been impacted by manufacturing defects, please contact us at shop@coalheadwear.com. Please include your original order number, proof of purchase, and any relevant pictures of the issue or defect.