Start A Return

To begin your return and for fastest service, please email the following information to shop@coalheadwear.com

- Full Name

- Order #

- Item(s) you'd like to return/exchange

Return Instructions + Policy:

  • We accept returns within 30 days of purchase in unused condition with original tags and packaging. We are unable to process international returns at this time
  • Please use our provided shipping return label, let us know if you didn't receive it - make sure to check your spam and junk folders.
  • Please use the original packaging if possible. Reusing original packaging helps maintain the quality of the return item(s) and saves material.
  • Returns are subject to a restocking fee. Our restocking fee is $3, there is no fee for exchanges! 
  • Once we receive your item(s), a refund minus a restocking fee to the original form of payment. You can expect a refund to your credit card 7 to 14 days of our receiving your return. It may take up to 30 days to be visible on your credit card statement.

Exchanges

To keep things simple, we offer refunds rather than exchanges. That way you can re-order any style/color/size that you want and get it as quickly as possible!

Warranty

We believe that quality always comes first. At Coal Headwear, we stand behind what we make, and want to ensure you’re satisfied. If you believe your purchase has been impacted by manufacturing defects, please contact us at shop@coalheadwear.com. Please include your original order number, proof of purchase, and any relevant pictures of the issue or defect.