Due to COVID-19, there may be temporary delays in processing orders, returns, and customer service requests. We appreciate your support and encourage everyone to stay safe.
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Returns & warranty
RETURNS & EXCHANGES
We are happy to help you return your items purchased on CoalHeadwear.com, if items are in new condition, unworn, with tags, and in original packaging.
We cannot accept returns of any Face Masks, even if they're still in packaging. We also are not offering returns for orders to Canada at this time.
To begin your return, visit our Returns Request Page.
Our Returns Process
- Request a returns at our - Returns Request Page, or send an email to shop@coalheadwear.com.
- Our team will send a return label, please attach to your securely packaged items and ship back to us.
- We'll credit your account once your return is received, minus the cost of return shipping ($3 flat fee).
When we credit your account after receiving your return, we will deduct the cost of return shipping (a $3 flat fee) from your return amount. We are happy to process a return or exchange if you’re not satisfied with your product for any reason, as long as the item is unused and undamaged. Within the first 30 days, we will replace your item or refund the product price, whichever you prefer. After 30 days, we may offer to replace or offer a discount or store credit at our discretion.
Exchanges
For an exchange, please complete your return with instructions above, and then purchase your replacement item as a separate order. Unfortunately at this time, we cannot process your exchange as one transaction. Due to stock availability, we recommend placing your replacement order as soon as possible.
Warranty
We believe that quality always comes first. At Coal Headwear, we stand behind what we make, and want to ensure you’re satisfied. If you believe your purchase has been impacted by manufacturing defects, please contact us at shop@coalheadwear.com. PPlease include your original order number, proof of purchase, and any relevant pictures of the issue or defect.
Shipping & Delivery
We offer multiple shipping options to fit your needs. Although we cannot guarantee shipping times, we will do our best to get your items out as quickly as possible. You can always contact us with any questions or concerns. For most immediate help (cancels, updates, rush orders) please call us at 206-632-1601.
Shipping Options
Standard Ground (U.S. Only): Free for orders over $49, $5 for orders under $49 (generally ships in 5-7 business days)
3-Day Shipping (U.S. Only): $10 flat rate
2-Day Shipping (U.S. Only): $15 flat rate
International (Canada): $10 on all orders - note, some orders may ship USPS Ground (up to 15 day delivery) due to remote location delivery.
Note - We cannot ship to Canadian P.O. Boxes. Express shipping and delivery estimates are not offered to non-contiguous U.S. states: Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands, American Samoa.
Delivery is not guaranteed and is subject to delays by carriers, inclement weather, and U.S. holidays. Carriers may vary depending on shipping type and destination.
Order Processing
Orders placed by 1pm PST will be shipped out the same day.
Orders placed after 1pm PST will be shipped out the next business day.
Orders placed after 1pm PST on Fridays will be shipped by Monday the following week (exception is during Holiday Shipping times).
Delivery
Please make sure during checkout you are shipping your items to a secure location. Tracking is sent by email once your package is out for delivery. We are not liable for lost or stolen packages.
Canada Shipping
Coal ships internationally to Canada, total checkout price including shipping and taxes are in USD. Please include your phone number to ensure delivery.
Visit our Stockists page to find a dealer near you.